FAQs
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Ask about your subscription, payment, passwords, gifts or a correction.
Most answers appear right here. If we need to look into it, a person on our team replies under My requests on this page, so sign in first.
Quick answers
When do I pay?
You choose your plan while you sign up, then pay securely with Stripe. Payment is due when you subscribe.
How do I turn pages and zoom in on my paper?
Use the arrows beside Page X of Y to turn pages. On a phone or tablet you can also swipe, and on a computer the arrow keys work too. Use the zoom buttons, or pinch, to make the page bigger, then drag to move around it.
Can I read the paper as plain text?
Yes. Press Reader above the paper to read the same edition as text, one story after another, which is easier on a phone. Press Paper to go back.
How do I clip an article?
Open Article clipper, press Select an article and click the story, or press Cut out part of the page and draw a box. It is saved in My clipped articles.
How do I report a mistake or send a letter?
Open Letter to the editor from the menu, or from any story. Choose Something was wrong to send a correction to the editors, or Feedback to send us your thoughts. Letters are read by our team and are not published.
Can I change the look of my paper?
Yes. Open Settings and choose another paper style. See the styles.
Where does the booster club money go?
10% of every subscription goes to the booster club at your school. If your school has more than one, you choose one or more when you sign up and the 10% is split evenly between them.
Can I give it as a gift?
Yes. Give a gift subscription and we send a welcome note with their own sign-in.
Can I cancel?
Yes, any time, from Account after you sign in.
I forgot my password.
Use Forgot password on the sign-in page. The link works once and lasts 15 minutes.
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